Terms & Conditions
These Terms and Conditions, governed by the laws of the United Republic of Tanzania, define the relationship between Nungunungu Company Limited (hereinafter referred to as “the Company”) and the person to whom this itinerary and invoice is issued, together with any accompanying guests included in their itinerary (hereinafter referred to as “the Client”). These Terms and Conditions apply exclusively and to the total exclusion of any other terms or conditions.
No amendment, variation, or addition to these Terms and Conditions shall be binding unless expressly made in writing and signed by a director of the Company. No employee, agent, or authorized representative of the Company is empowered to alter or waive any provision herein. All matters requiring the discretion or decision of the Company shall rest solely with a director of the Company.
Bookings
All bookings must be secured with a 30% deposit to be confirmed. The remaining balance is due twelve (12) weeks prior to the commencement of the tour itinerary. Failure to make the final payment by the due date will result in the automatic cancellation of the reservation.
A booking shall be deemed confirmed and accepted by the Company once a confirmation invoice has been issued to the Client.
For group tours, the deposit will be fully refunded if the Company is unable to offer the Client a place on the tour or if the Company cancels the tour.
Pricing changes
The Company reserves the right to adjust the price of any expedition, tour, or safari in the event of increased operating expenses. Such adjustments may result from, but are not limited to, changes in transportation costs, accommodation rates, government taxes, park, forest reserve, or conservation fees, currency exchange fluctuations, or a reduction in the number of confirmed participants below the published minimum group size. In the event of such changes, the Company will provide notice to the Client at the earliest reasonable opportunity.
Cancellation & Refunds
Cancellations must be communicated to the Company in writing by email to directors [at] nungunungu dot com and will be considered confirmed upon response from the Company indicating receipt of the notification.
90 days or more before travel – 30% of the deposit is forfeited, plus any non-refundable domestic airfare.
89 to 60 days before travel – 50% of the total cost is forfeited, plus any non-refundable domestic airfare.
59 to 31 days before travel – 75% of the total cost is forfeited, plus any non-refundable domestic airfare.
30 days or fewer before travel – 100% of the total cost is forfeited, plus any non-refundable domestic airfare.
A portion of the forfeited deposit (minus any irrecoverable costs already incurred by the Company) may be applied as a credit towards a future booking or rescheduled itinerary, subject to the discretion of the Company and its directors.
Any refund owed to the client will be paid by the Company within 60 days of confirmation of the cancellation.
Payment
All deposits and balance payments must be made either by wire transfer, direct deposit into our bank accounts, mobile money, or by credit or debit card through our WeTravel secure online platform. The client is responsible for any transaction, processing, or bank charges that may apply when making payments.
Payments may be made in USD or Tanzanian Shillings into the respective account.
On receipt of payment, if applicable, we will send a domestic fare ticket, destination information, clothing lists, etc. Please ensure that you receive this information before you leave on safari.
Reservations & Accommodations
If there are special requests (e.g., single supplement, special diet, room location, interconnecting/adjacent rooms, king-size beds) that the Client wishes to be accommodated, please advise us when the booking is made. We will forward your request to the hotel or contracted vendor involved in the travel itinerary, but we cannot ensure its fulfillment.
Hotel check-in/check-out times are fixed, and there are no guarantees for early/late check-in/check-out unless paid for.
Reservations are subject to the availability of third-party vendors and properties, especially during PEAK/HIGH seasons. If the reservation has not been confirmed Company reserves the right to make changes to the itinerary, including the vendor, accommodation location, and room type, due to changes in the availability of third-party vendors and properties. s.
Please note that reservations cannot be made without a deposit.
The Client must provide copies of passports/national IDs for all guests included in the itinerary when confirming the booking. For expatriate residents, please also provide a copy of their valid resident permit. Some reservations cannot be made until these documents are received.
Changes to itinerary
If something happens that is out of our control, the Company has the right to change the dates, guide, or accommodations for a program. These situations could include, but are not limited to, the weather and road conditions, the availability of lodges and guides, political events, government actions, or other unexpected events.
We will, however, let clients know as soon as possible and make sure that they have comparable accommodations, with the safety, comfort, and overall experience of guests being our top priority.
Access
The Company shall not be held responsible for road and airstrip conditions, nor changes in flight schedules and availability, which may at times render access to and from travel destination(s) impossible. Any changes made to the initial booking may be subject to additional costs, to be borne by the Client, even if caused by weather, road, or transport conditions.
Risks
The Company draws your attention to the fact that there are certain inherent risks involved in travel to and within Tanzania and sub-Saharan Africa, and that the Client and their guests accept them at their own risk. Your itinerary may include rigorous physical activities, travel to remote wilderness environments, and/or proximity to wild animals; therefore, it is imperative to follow all safety instructions from your guide(s) and tour leader(s). The Company shall not be responsible for risks arising from circumstances that are out of the control of the Company, up to and including injury, illness, or death.
It is the Client’s sole responsibility to take all appropriate medical advice before departure, including whether or not they are fit enough to undertake the trip booked and the appropriate vaccinations and prophylaxis for destinations included in the itinerary.
We strongly advise that you seek the advice of your own foreign office/State Department regarding travel to Tanzania and any other destinations included in your itinerary before embarking on any international travel.
Medical Evacuation & Treatment
Due to the remote nature of many of our travel destinations, we require all of our clients and their guests to have medical evacuation coverage. We include a mandatory supplement of $28 per person to all our itineraries for medical evacuation via AMREF (Africa Medical Research Foundation) Flying Doctors—coverage for 30 days in Tanzania, Zanzibar, and Kenya. This supplement may be removed if the Client provides proof of alternate medical evacuation coverage and the policy number(s) and contact information for the Company or its representatives to assist with contacting the medical evacuation provider in case of emergency. For itineraries that do not include travel to remote destinations, the requirement for medical evacuation coverage may be voided, subject to the discretion of the Company and its directors. The Company bears no responsibility for medical evacuation or payment of any medical services, other than to purchase the AMFREF coverage on behalf of the client. For further information about medical evacuation, please contact us.
We strongly recommend that the Client obtain adequate (international or local) medical insurance to cover any treatment costs in case of medical emergency. The Client is responsible for confirming whether their policy covers the travel destination(s) included in the itinerary and for payment of any medical services needed. Note that health facilities in Tanzania will not provide service without advance payment (or confirmation of local insurance, if applicable), and the Client should be prepared to pay any medical expenses up-front and out-of-pocket.
Liability & Limitations
The Company acts only as tour operators and agents for the owners, contractors and suppliers providing means of transportation and/or other related travel services and assume no responsibility for injury, loss or damage to person or property in connection with any service resulting directly from “Force Majeure” – any circumstance beyond the reasonable control of the Company, including without limitation: acts of God, detention, annoyance, delays, expenses arising from quarantine, strikes, thefts, pilferage, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations and discrepancies or changes in transit or hotel services over which it has no control. In case of any force majeure, the Company may, at its sole and absolute discretion, make reasonable changes in the itinerary, up to and including cancellation, where deemed advisable for the comfort and safety/well-being of the Client, guests, and staff, and feasibility of the itinerary.
COVID-19 Terms & Conditions
We understand that travel during this time is subject to additional restrictions and circumstances that are subject to change on short notice. The Client bears sole responsibility for ensuring that they check and adhere to COVID-19 related travel requirements and restrictions in place for all destinations included in the itinerary.
The Company shall not be held responsible for any losses or expenses incurred by the Client due to factors related to the ongoing COVID-19 pandemic, including but not limited to delay in receipt of COVID-19 test results, flight cancellations, updated entry/exit restrictions, updated travel advisories, border closures, positive COVID-19 tests, quarantine/isolation, or illness/death.
To the extent possible, the Company will make adjustments to the itinerary, postpone travel dates, extend payment credit to future bookings, or allow for cancellation and refunds, in accordance with the extent allowed by these Terms and Conditions.
We strongly recommend that all guests follow their national and international/WHO recommendations for vaccination and prevention measures, in addition to any requirements for travel to which the itinerary is subject.
Travel Documents & Requirements
It is the responsibility of the Client to obtain and carry a valid passport/ID and any other documents, including visas and international certificates of vaccination, required for travel to, from, and within the travel destination.
It is the responsibility of the client to confirm visa and other travel requirements for all regional and international journeys.
Travel Insurance
We highly recommend that the client buy comprehensive travel insurance when they book their trip to protect their investment from losing funds if something happens that makes them have to change or cancel their trip. The policy should have "Cancel for Any Reason" coverage, which is the ideal type of coverage. Please keep in mind that most providers require you to buy the policy within 14 days of making your first trip deposit in order to get this coverage or eliminate the possibility of exclusions for pre-existing conditions.
Code of Conduct
The client agrees to act respectfully and responsibly during the trip to make sure everyone is safe, comfortable, and has fun. This means being polite to other participants, guides, staff, and people in the area, as well as respecting the natural environment.
The client must not do anything that could be seen as rude, disruptive, or dangerous. This includes, but is not limited to, harassment, using language that is offensive or discriminatory, drinking too much alcohol, or having and using drugs or weapons that are against the law. You must follow all local laws and the reasonable instructions of your guides or trip leaders.
The company is very dedicated to treating wildlife in an ethical manner. Clients are not allowed to feed, touch, bother, or otherwise get in the way of wildlife. The guide says that all wildlife observations must be done from a safe and respectful distance.
If a client does something that the company, its staff, or its representatives think is unsafe, illegal, disruptive, or bad for wildlife or the overall tour experience, the company has the right to kick that client off the tour right away. In these cases, there will be no refund, and the client will be responsible for all costs related to ending the trip early, such as transportation, lodging, or returning home.
Wildlife Sightings
The Company strives to make it as likely as possible that guests will see the species advertised in tour materials, but it can't guarantee specific sightings or the best photo opportunities. Wildlife is free to roam, and things like the weather, seasonal movements, breeding behavior, and changes in habitat can affect its presence in ways that the Company can't control. The species lists and chances to take pictures are examples and not legally binding. The Company and its guides will do everything they can to help you observe wildlife, but they have no guarantee that you'll see a specific species. We always put the health of wildlife and respect for natural habitats first.
Photography and Marketing
By participating in our tours, the client acknowledges and consents that our staff, team members, or other participants may take pictures, videos, or other media during the trip, and your image may be used for promotional purposes. You grant us a non-exclusive license to use any content you send us, but you retain ownership of the copyright. Tell your tour guide at the start if you don't want your photo taken or used.
Dispute
If you have any cause for complaint while traveling, you must immediately bring it to the attention of the Company’s local representative or agent, who will attempt to resolve the situation. Any outstanding dispute will be settled in the Courts of the United Republic of Tanzania, which shall have exclusive jurisdiction thereof.
Consent
The payment of the deposit or any other partial payment for a booking constitutes consent to all provisions of the conditions and general information contained in the terms and conditions. The terms on which the Client agrees to make the booking cannot be changed unless amended in writing and signed by a director of the Company.